Ever heard the expression, “I don’t have time to double-check that right now?” It happens all too often when staff is pushed to meet a deadline, turn in an important report, or any of a myriad of other daily challenges. What happens when the customer rejects the product and it must be re-worked -- or the report is missing critical data that causes management to make a poor decision? Maybe there really was time to get it right at first, after all.

Part of this problem is related to company culture issues where more emphasis is placed on deadlines than on accuracy. Meeting one’s commitments is an honorable goal; however, if the result is that the recipient of the work is disappointed, nothing has been gained and ofte...

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